What to do if ViejetAir you change your flight?

ViejetAir is, next to JetStar and Bamboo, the cheapest company of Vietnam, especially in comparison with its main competitor, Vietnam Airlines. Despite this, the experience of flying with ViejetAir can be super good, especially if there are no delays or advances in the departure time of your flight.

The larger, but of ViejetAir is the fact that there is the risk of a change in the time of your flight, getting ahead or retrasándote the time of departure. Usually you can be alerted by e-mail in advance, with a few days and even weeks, but even so this kind of changes of time can be disastrous to your itinerary or can make you lose a connection to another flight. I have personally flown with ViejetAir as 10 or 12 times, and I changed the hour of 2 (I was told by e-mail) and 2 or 3 of them came out with delay. 

How to make ViejetAir you resolve the problem?

If you change flight and that ruins your plans, the only way for you to get on a flight that suits you most is getting in touch with them by phone, then by e-mail trust me that they take their time in answering.

Their phone numbers are (+84) 19001886 and (+84) 28 3526 68 68, but even on the phone it is sometimes difficult to get you to respond to someone in English, and often you’ll have to wait quite a while in line until an operator is available.

If you do not manage to get in contact with ViejetAir or not you feel confident enough to communicate with them in English, I advise you to ask your accommodation that call for you to change to another flight that suits you most. At them will be very easy to communicate with ViejetAir you will be able to speak in vietnamese, making it all easier to. make Sure you pass your hotel to all the information about you and your flight information (name, booking number, time and flight number…), as well as the time at which you would do well to fly.

As a conclusion, only to tell you that if you find yourself in this situation I feel sorry for you, I understand that it is super frustrating, because things like this do not occur in the majority of airlines in the world. However, in Vietnam, is something relatively common with people travelling through this country we have to live. I understand, and I hope that will solve your problem and that, if you can’t fix it, you find the way that has the least impact possible on your itinerary and your overall experience in Vietnam.